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Entrepreneurship and Disruption, the WAZE Example and its Applicability to Financial Markets
Uri Levine, Founder WAZE (acquired by Google), Founder FeeX
In his talk, Uri Levine will speak about what drives entrepreneurs and why disruption will always come from them. He will share the WAZE story, and will touch upon FeeX, the ‘Robin Hood’ of fees for financial services and other disruptive Fintech companies. Uri Levine will elaborate about other areas that disruption is likely in the financial industry, and will explain how it is likely to happen – think of evolution becoming a revolution from the consumer side and what’s driving consumers. Uri will explain what this means for financial service providers.
Google Compare – Online Shopping Revolution in Financial Services
Francis Nicolas Weng Kan, Chief Executive Officer, Google Compare
With the aim of continuing to organize the world’s information and help consumers make better financial decisions, Google compare is making strides in making financial product purchasing decisions for insurance, mortgage and credit card easier with improved speed, trust and control. Nic Weng Kan has helped introduce online shopping in Europe and will further explain how Google plans to work with Insurers, banks, brokers and aggregators to further transform the financial product shopping experience around the world. The session will focus on the consumer point of view and the simplification of the shopping experience together with new the opportunities presented by Google Compare to create value to financial institutions at the same time.
Blue Goldfish – Using Analytics to Drive Differentiation and Customer Advocacy in Financial Services
Stan Phelps, President American Marketing Association, Author, Speaker & Customer Experience Architect
According to a recent study, 76% of customers expect brands to understand their individual needs. In his keynote, best-selling author and Forbes contributor Stan Phelps will make the business case for leveraging analytics to create a competitive advantage and increased customer loyalty. He’ll share cutting edge examples and insights from his research effort the Blue Goldfish Project and his experience since founding the 9 INCH consultancy.
It’s Not about Big Data, It’s about Better Data: Using Modern Marketing Science to Measure CLV and Advertising Attribution
Professor Eric T. Bradlow, Wharton School of the University of Pennsylvania
While many companies today are collecting enormous quantities of data, more profitable business decisions arise from better, newer, technology-enabled data sets; not simply bigger data. In this talk, Professor Bradlow will discuss the application of rich data to two central problems facing businesses today: CLV computation and advertising attribution. While on the surface these are different problems, in fact the centerpiece in answering both of them is the same; granular data at the level of the individual-customer. Examples from the financial services industry and current “Silicon-Valley” giants will be used to bring these concepts to life.
Fast Quoting – Knowing your Customer in a Blink
Marcin Warszewski, CEO Liberty Poland
Today direct channel customer quotations require the customers to fill personal data forms in various sequences and flows. The underwriting and pricing needs for new business require a significant amount of user data, which stands in the way of a fast and easy user experience. The question remains how we can reduce the number of questions to a handful while maintaining pricing precision and underwriting quality. The answer is hidden in the ability to extract data from external sources in real-time, jointed with advanced predictive analytics. In this session Mr. Warszewski will share innovation from the customer quotation front based on 2015 initiatives.
Customer Analytics Grit – Axis Banks Analytical Journey
Balaji Narayanamurthy, SVP- Head of Business Intelligence, Axis Bank
Axis Banks, as the third largest private sector bank in India with 2,500 branches, 13,000 ATMs and a balance sheet of over $60b, practices in an ever increasing capacity customer lifecycle analytics in all aspects of the business. In this session Mr. Balaji Narayanamurthy will review the multi-year approach the bank has taken to excel its operations and continue its healthy grows pattern. The session would elaborate on specific case studies in the areas of lending and mortgage.
A Holistic View of Product Design and Pricing
Tony Madigan – Deputy CFO Personal Banking & Head of Price Management, Danske Bank
When coming to design an offering, all the elements need to be brought into consideration; strategy, packaging, presentation, pricing and above all the customer’s point of view. The challenge remains of how to realize all the elements to have the customer say a ‘YES’ over a ‘No’.
Taking a more comprehensive approach to product design is often a non-trivial exercise. In this session. Mr. Madigan will share his experience from over 15 years of dealing with product pricing and packaging with the goal of building higher-value products built to reach faster organic growth.
Financial Resource Management – An approach using FTP
Sam Steer, VP Treasury Strategy, Deutsche Bank
Regulation has made finite financial resources ever more scarce. In his presentation, Sam argues that the complexity of the resultant constrained optimisation is beyond the capabilities of a central planning operating model. Sam suggests that the business must optimise the balance sheet themselves, and that it is Treasury’s responsibility to enable this by transferring through the true economics of financial resource utilisation to the business. Sam demonstrates how FTP could be used to achieve this.
Optimising and Aligning Customer Pricing with Treasury ALM Objectives: Implementing Strategic ALM
Professor Moorad Choudhry, Deputy CEO, Habib Bank AG Zurich, London
In this session, Moorad will explain the importance of a proactive balance sheet risk management framework in an environment of heavy regulation and stiff competition. He will explain how to optimise the balance sheet by effective alignment of the business lines’ origination process with the Treasury function.
Moorad will talk about a universal framework for all banks: a customer product pricing approach that integrates the needs of capital management, liquidity risk management, net interest margin preservation, regulatory efficiency and the customer franchise.
The Tectonic Influence of the IT Revolution and the Customer Centric Approach
Thomas Guidon, Group Chief Pricing Actuary General Insurance – Zurich
The insurance industry is known to be slow in adopting information technology, however time is changing and we expect that within 3-7 years a major transformation in the industry will take place in order to remain efficient and relevant. There are ‘certain uncertainties’ about upcoming technological developments but indications that the insurance market would be impacted are there. The technologies around big data, data bases, Telematics, programmable infrastructure, mobile and cloud are reaching a point of maturity and mainstream applicability that would leave the unprepared insurer way behind. In this session Mr. Guidon will review the possible forms of the IT revolution and discuss its potential in adopting a true customer centricity insurance approach, breaking the current silos and blending lines of business. Insurance companies that are charting the journey to customer centricity today will need to first update their IT systems, address their IT challenges and set a new course.
The Next Turn in Data Analytics
Bill Madison, CEO Insurance, LexisNexis
Data analytics comes to answer many business questions such as: what is the customer risk? What are the market dynamics? What happens with the customer that visited the website but ended up not purchasing?
To continually grow the business, a more holistic approach needs to be explored. It should cover the analytical perspective of the full customer journey. In this session Bill Madison, CEO Insurance, LexisNexis will review process improvements and efficiencies that can be applied to every stage of the customer lifecycle. Modern data asset management strategies and considerations for data sourcing, collection, verification and execution are going to be reviewed from a global perspective.
The Digital Insurer Competitive Edge
Tanguy Catlin, Partner – McKinsey & Company – Boston Financial Services and Marketing & Sales Practices
Insurers worldwide compete increasingly in creating value using digital tools and technologies in innovative ways. The path to enhanced profitability, lower cost and stronger customer loyalty lays in taking an enterprise-wide digital approach. In this session Mr. Tanguy will review the digitalization trends in the Insurance industry and provide a perspective on how insurance management teams can set a course to attain digital excellence and learn from the industry leaders.
The Appearance of New Sources of Data for Better Analytics
Beth Fitzgerald, President, Insurance Programs & Analytical Services, ISO
Prospecting, acquiring and putting into use new data types that have been introduced and made available in the past two years is turning to be a key competitive advantage. For instance, data prefill of new business application for real-time risk validation, pricing and underwriting can be performed today to an extent that was never possible in the past. Although the sources and use of data for actuarial needs vs. marketing needs are very different, the process of discovering and evaluating the market available data assets is very similar. In this session, Beth Fitzgerald will review new and upcoming insurance data sources and the innovative ways they may be used.
Optimizing Lending Pricing in the Euro Zone
Walter Rizzi, Partner, Principal – McKinsey & Company
In the era of low interest rates there is still a huge potential economical uplift in optimizing the loan and credit product portfolios. In this session Mr. Walter Rizzi will review the trends in lending and mortgage business in the different regions of the Euro zone and share his experiences of the right approaches towards successful implementation of loan price optimization projects. The session will review real case studies and share perspectives from over a decade of experience in the field.
Don’t throw it away: Do we understand the importance of data we have?
Philip Williams, Pricing Director, Simply Business
Simply Business is a technology company that just happens to be the UK’s largest business insurance broker. By focusing on platform, technology and data, Simply Business has been able to leverage insights on consumer behaviour to make things better for customers. In this session, Philip will discuss some of the benefits that an integrated approach to customer analytics can bring and how the data we all hold internally might be just as useful as the ‘big data’ available out there!