Senior Project Manager
Boston, USCustomer Journey

Description

Our Professional Services team leads the implementation of cutting-edge analytics, rating and integration projects with industry-leading insurance companies and banks around the world. In this role, you will serve as the client's primary point of contact with Earnix, handling multiple priorities simultaneously while managing customer satisfaction throughout the project life cycle.  Please note that we are not able to employ OPT candidates or hire PMs who require employment visa sponsorship at this time.


What you’ll do: 

Combine tactical execution skills with strategic expertise to lead cross-functional teams through the entire project lifecycle 

Be the primary focal point to the customer for all project deliverables 

Manage customer satisfaction throughout the project life cycle 

Manage project expectations and assignments with team members, internally and externally 

Anticipate problems and offer solutions necessary to keep a project within budget and on schedule 

Maintain risk and issue log to ensure mitigation strategies are in place 

In collaboration with Earnix management and client stakeholders, define and document project scope, goals, and deliverables while working in accordance with the project communication and governance matrix 

Partner with Sales and Pre-Sales teams to create and execute accurate Statements of Work and present the Professional Services Implementation and Project Management methodologies to prospects. 

Plan and schedule project timelines and milestones using appropriate tools. Identify and manage project dependencies and critical path 

Estimate resources and identify participants and skillsets needed to achieve project goals 

Effectively communicate project expectations to project team members and stakeholders in a clear and timely fashion 

Coordinate with all internal stakeholders the delivery of all customer requirements on time and on quality 

Build an environment that motivates the team to work together toward a successful project delivery 

Create and maintain detailed project documentation  

Ensure project team time reporting is complete and accurate 


You’ll do it using

Strong customer engagement skills and a passion for successfully delivering projects 

Minimum 5-7+ years of solid project management experience in an enterprise software company

Masters or bachelor’s degree in a technical field such as computer science, engineering, or a related area 

Experience managing software delivery projects in the fintech/insurtech industry 

Experience leading projects in both Agile (Scrum) and waterfall environments 

Experience managing multidisciplinary teams, including team members from diverse technical backgrounds 

Skills in leadership, adaptability, problem solving, and critical thinking 

A solution-oriented mindset: when issues arise, be able to roll up your sleeves and tackle them with a ‘get it done’ attitude 

Excellent customer-facing communication and presentation skills  

The ability to cultivate strong relationships with clients, including senior stakeholders 

The ability to cultivate strong relationships with internal stakeholders  

Willingness to travel (when appropriate) 


You’ll excel by

Focusing on the art of the possible 

Communicating with honesty, candor, and respect 

Collaborating seamlessly with colleagues across the company 

Being resourceful and creative 

Acting with empathy  


You’ll love it because

This is an incredibly impactful role in the organization 

You will have the opportunity to work in a successful, fast moving, mission-driven company 

You will have growth opportunities 

You will collaborate with other professional and enthusiastic team members 

Earnix has competitive benefits with an all-for-one mentality 

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