Customer Success Manager

We are Earnix

Description

We believe that for Financial Institutions, personalization is key to increased customer satisfaction and loyalty as well as to improved business results. ​ 

Recognizing the complexities of financial products, Earnix provides an end-to-end Pricing and Product Personalization Software Suite, driven by world-class data science, analytical modeling tools, and integrated machine learning.  

The Earnix 3D Personalization Suite empowers Financial Institutions to offer the RIGHT PRODUCT, at the RIGHT PRICE, at the RIGHT TIME, WHILE MAXIMIZING BUSINESS KPIs, ensuring governance & compliance, and improving the enterprise-wide end-to-end product personalization and pricing process. 

Job Description:

We are looking to hire an Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of accounts across various geographies.

Job responsibilities:

  • Operating as the lead point of contact for any and all matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally ensuring customer expectations are met

  • Establishing productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers

  • Forecast and track key account metrics

  • Seeking growth & sales opportunities within the portfolio of accounts.

  • Close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Managing ad-hoc queries from customer accounts

  • Maintaining all information of customer activity within CRM platform 

Requirements

Requirements:

  • 5 + years of previous proven experience as an Account Manager as part of a Global organization managing global accounts, preferable in the software industry

  • Knowledge and experience working in the financial services industry - Must

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

  • Strong interpersonal skills, people person

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

  • Fluent English – written and spoken

  • Additional languages spoken, especially Spanish or Portuguese- strong advantage

  • Good analytical skills

  • Willingness to travel extensively abroad

  • Motivation, flexibility, pro activeness, ability to work independently and as a part of a team

  • B.Sc. Industrial Engineering or other relevant bachelor’s or Master’s degree

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