Customer Marketing Manager

We are Earnix

We enable insurers and banks to provide faster, smarter, and safer prices and personalized products. With our products, insurers and banks can offer personalized value to every customer, every time, and in full alignment with their corporate business strategy, goals, and objectives.

With over 80 customers across the five continents, Earnix has been consistently innovating for Banks and Insurers around the globe. We have offices in the Americas, Europe, Asia Pacific, and Israel. ​

Description

What you’ll do

• Design and implement a comprehensive customer advocacy and reference program 

• Partner with colleagues to support always-on, systematized and bespoke customer-centric campaigns

• Build a robust library of case studies and related material showcasing our customers’ innovative initiatives

• Expand the presence and impact of our self-service online knowledge portal  

• Craft insightful and unique customer programming for live and online experiences

• Collaborate with Sales, Marketing and Product to support an aligned and value-driven go-to-market strategy

• Closely track, evaluate and communicate performance of all activities

• Maintain a relentless focus on customer satisfaction and engagement

You’ll excel by

• Thinking like an owner (having a “founder’s mindset”)

• Focusing on the art of the possible

• Prioritizing the voice of the customer, the prospect, and the market

• Communicating with honesty, candor, and respect

• Collaborating seamlessly with colleagues across the company

• Being resourceful, creative, and curious

• Acting with empathy

You’ll love it because

• This is a critical role in the organization

• You will have the opportunity to work in a successful, fast moving, mission-driven company

• You will have autonomy and the opportunity for demonstrated impact

• You will collaborate with other creative and enthusiastic team members

• Earnix has competitive benefits with an all-for-one mentality



Requirements

You’ll do it using

• Strong background designing and building strategic customer engagement

• Exceptionally strong writing, editing, and speaking skills

• Knowledge of the differentiated needs across multiple cultures and regions 

• Demonstrated experience using current MarTech tools and platforms

• Excellent problem-solving and project prioritization skills

• Ability to collaborate with cross-functional teams and provide strategic insight

• Strong technical and analytical skills

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