Information Systems and Knowledge Manager
We are Earnix
We believe that for Financial Institutions, personalization is key to increased customer satisfaction and loyalty as well as to improved business results.
Recognizing the complexities of financial products, Earnix provides an end-to-end Pricing and Product Personalization Software Suite, driven by world-class data science, analytical modeling tools, and integrated machine learning.
The Earnix 3D Personalization Suite empowers Financial Institutions to offer the RIGHT PRODUCT, at the RIGHT PRICE, at the RIGHT TIME, WHILE MAXIMIZING BUSINESS KPIs, ensuring governance & compliance, and improving the enterprise-wide end-to-end product personalization and pricing process.
We are looking for an Information Systems and Knowledge Manager to join our Operations group
Collect specifications from the business and define the custom features of the CRM, Service Desk and PMO applications to the external/internal development teams
Evaluate third-party software and conduct detailed analysis in order to present the pros and cons to stakeholders and implement the most suitable tool based on company needs
Administrate and oversee information systems such as JIRA, Zendesk, Salesforce and serving as the go-to expert for these tools
Work directly with cross-functional agile teams to understand their specific needs and provide guidance and solutions
Create post functions and validators, and make changes to workflows, screens, fields, schemes and reporting, as well as providing ongoing support and configuration maintenance
Configure, manage, and enhance the tools including native functionality, as well as researching, testing, and implementing plugins
Keep users informed of the project’s status and gather their feedback.
Provide application, feature, and user support
Maintain responsibility for user management
Update and maintenance of the knowledge bases of the organization
Help to disseminate knowledge in the organization and communicate knowledge availability
Own cross department responsibilities for creating, maintain and disseminating relevant knowledge to internal and external users.
Maintain and keep up-to-date knowledge assets of the Company
3-5 years of proven experience in implementing systems and designing processes in global organizations
Excellent time management, efficiency, and prioritization skills.
Strong planner who can identify and remove impediments and distractions that might otherwise interfere with the team’s ability to deliver the sprint goal.
Ability to understand a myriad of business processes.
Positive, make-it-happen, lead-by-example attitude.
Ability to work independently with minimal guidance in a fast-paced environment.
Fluency in the English language, both written and spoken.
Strong communication skills, with the ability to work effectively as part of a team.