Are You Ready for the Evolution-Revolution Mindset?
This is the year in which a new mindset will take hold—and large financial services companies better be ready to embrace this new way of thinking. We’ve seen the arrival of countless startups in the industry that have the capability to transformRead More »
Customer Experience and Machine Learning: Future Roadmaps
In my first blog post on the topic – Customer Experience and Machine Learning: Practical Applications – I discussed how machine learning techniques are being used today by financial services organizations to achieve business benefit. Insurers and retail banks are using machineRead More »
Customer Experience and Machine Learning: Practical Applications
The notion of using analytics to improve customer experience has changed the landscape and thought process of businesses over the past several years. As machine learning becomes further democratized, or more pervasively available, it is making its way into many enterprise softwareRead More »
Open Banking: A Platform for Personalization
The Open Banking agenda ushered in by the European Commission’s revised Payment Services Directive (PSD2) comes at a time when the customer relationship has never been more fragile. In our first blog, we discussed what the PSD2 directive is and how analyticsRead More »
Personalized Customer Analytics: The Key to the Future
As the Chief Analytics Officer for Earnix, a Tel Aviv-based provider of advanced analytics solutions for the financial services industry, I am focused on how financial services companies can use data and analytics to figure out what their customers really want andRead More »
Off-line vs Real-Time Analytics: Where is the Industry Heading?
Financial institutions are demanding real-time analytics at their point of customer interactions. For years, we have been advising our clients to connect their front-end customer facing systems with real-time pricing analytical capabilities, or at least lay the foundations to enable this capabilityRead More »
Challenging The Status Quo: How Banks Can Win In The PSD2 World
In less than six months, the second Payment Services Directive (PSD2) will have been implemented into law in all European Union member states. The Directive is a landmark moment in banking, introducing competition to the payments market and overturning the status quo.Read More »
Are You Making these 7 Mistakes When Deploying Your Models?
I am always excited to see more organizations wanting to use analytical models at the center of their business processes. Like most things in life, the road to success is not straight; sometimes there are a few road bumps to navigate. TheRead More »
A Solid Analytical Solution: Analytical Sophistication
For financial services organizations as well as insurers, analytical sophistication continues to increase in importance as margins continue to shrink. With minimal margins on the majority of products and services, extracting insight from data using analytics is crucial to meeting company objectives.Read More »
CBA LIVE 2017: A Time to Transform
Banks and Financial Services companies are thinking BIG – around how to transform to meet the needs of the new digital consumers that exist in the shared economy of today. These digital consumers span five generations, each expecting to be communicated toRead More »