Earnix Excelerate > Customer Centricity

The Future of Small Business Insurance: What Do Customers Want?

  • Customer Centricity

“Top growth opportunities for insurers in the small business sector are related to risks from pandemics, cyber threats and climate change”.

In this session, Olivier Tessier and Antonio Ferreiro, Deloitte, present intriguing insights from Deloitte research. For instance, the research indicates that respondents believe insurers can enhance their value proposition by providing additional support to help small business owners address emerging risks. Also, insurers should pivot to thrive in a changing small business insurance market. This includes:

  • Listening to the customer

  • Being aware of the competition

  • Enhancing traditional products (Cover +)

  • Pioneering transformation

Watch this session to understand what SMBs truly desire.

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