Blog: Customer Experience and Machine Learning: Future Roadmaps
In my first blog post on the topic – Customer Experience and Machine Learning: Practical Applications – I discussed how machine learning techniques are being used today by financial services organizations to achieve business benefit. Insurers and retail banks are using machineRead More »
Blog: Customer Experience and Machine Learning: Practical Applications
The notion of using analytics to improve customer experience has changed the landscape and thought process of businesses over the past several years. As machine learning becomes further democratized, or more pervasively available, it is making its way into many enterprise softwareRead More »
Blog: Is Machine Learning a Threat to the Actuarial Profession?
Man vs. Machine: 10 years ago, I would never have guessed that I would be writing about this topic with such serious concern. Yet, some people are predicting that machine learning technology will produce a jobless future for certain professions, including actuaries.Read More »
Blog: The Digital Banking Experience – Fueling a Pricing Analytics Gold Rush
There is a fundamental transformation happening in consumer retail banking right now. From a reliance on branches (aka. bricks and mortar, stores, etc.), banks are finally putting digital channels at the center of their customer experience. It’s been a long time coming.Read More »