Open Banking: A Platform for Personalization
The Open Banking agenda ushered in by the European Commission’s revised Payment Services Directive (PSD2) comes at a time when the customer relationship has never been more fragile. In our first blog, we discussed what the PSD2 directive is and how analyticsRead More »
Telematics: Transforming the Old World of Insurance Underwriting with New Data
A data-connected automobile generates some 25 gigabytes of data every hour. That’s equal to about a dozen HD movies and more than the storage capacity of most smartphones. We know what the car is telling the network–everything from route, speed and evenRead More »
Personalized Customer Analytics: The Key to the Future
As the Chief Analytics Officer for Earnix, a Tel Aviv-based provider of advanced analytics solutions for the financial services industry, I am focused on how financial services companies can use data and analytics to figure out what their customers really want andRead More »
Off-line vs Real-Time Analytics: Where is the Industry Heading?
Financial institutions are demanding real-time analytics at their point of customer interactions. For years, we have been advising our clients to connect their front-end customer facing systems with real-time pricing analytical capabilities, or at least lay the foundations to enable this capabilityRead More »
Challenging The Status Quo: How Banks Can Win In The PSD2 World
In less than six months, the second Payment Services Directive (PSD2) will have been implemented into law in all European Union member states. The Directive is a landmark moment in banking, introducing competition to the payments market and overturning the status quo.Read More »
Two Crucial Tips For Becoming A Customer-Centric Insurer
I have been talking about the customer-centric insurer for a long time now. In my previous blog, I discussed what being a truly customer-centric organization really means. To succeed in today’s insurance industry, it’s imperative to know and understand what the customerRead More »
Are you a truly customer-centric insurer?
It is no surprise to anyone that financial services providers recognize the need to change the way they interact with their customers – everyone speaks about a customer centric approach and the need to be a customer centric organization. But what doesRead More »
Changing the Game: The Next-Generation of Analytics
I’ve been involved in data and analytics for a long time – since my days at Capital One when I worked on credit policy. It’s amazing how much has changed since then. And how little. First, the big changes. There is anRead More »
Predict Fee Paying Behavior and Improve NII Performance
With margins compressed and prospects of rate hikes waning, banks are once again becoming laser-focused on fee income to drive overall revenue growth. According to a survey of more than 200 bank executives conducted by Earnix and SourceMedia (publisher of American Banker),Read More »
How Smart Is Your Competitive Intelligence?
There is no doubt that the competitive landscape in the North American personal lines insurance market is changing. The market is the most competitive it has ever been and growing market share seems to be a top priority for many carriers. ThisRead More »