Forward-thinking organizations in financial services now deploy sophisticated tools such as artificial intelligence (AI) and machine learning (ML) to upgrade the customer experience throughout the customer journey. These firms have rightly prioritized decisioning and analytics to remake their business models.
In this eBook, we’ll examine the many facets of dynamic decisioning and analytics in financial service:
Assessing where we are in the evolution of decisioning and analytics
Laying out a vision for where financial services firms need to move next
Describing the capabilities stack required to achieve optimum results in personalized customer experiences, strategic alignment, profitability, operational excellence and customer lifetime value