Keynote: Trust and Technology

Sir Nigel Wilson argues that insurers win when credible promises are matched by capability and ambition. He contrasts high levels of trust with underpowered technology and calls for deep, long-horizon investment—beyond chat-based AI—so core systems can actually deliver. Leaders, he says, must align capital allocation, regulation, and talent to scale innovation over decades, not quarters.

His message is practical and personal: use responsible AI to lift productivity, modernize governance and model oversight, and back new asset classes with conviction. Do this, and technology becomes a growth engine that strengthens resilience and earns lasting customer loyalty.