Kevin Fong argues that modern risk demands fluid leadership, not top-down control. Drawing on Apollo 13 and the COVID response, he shows how authority must shift to the most informed person in the moment.
Closing the gap between data and the front line turns information into insight; treating equality, diversity, and inclusion as operational imperatives ensures the best idea wins. Decide under uncertainty, commit, learn from failure, and iterate with tight feedback loops—while leaders share the riskiest work to earn trust.
This is the playbook for faster, safer decisions across pricing, underwriting, and claims.
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