“We need to increase rates 50 basis points in all cells in order to meet our spread target for the next release.”
During my time as a Product Line Manager for Auto Lending at a National Bank, this became a common request. Yet it was more challenging than you might think. Not only could we not deploy auto loan rates without IT’s help, but we let the cost of funds and product type dictate the rates we would offer.
This initial question usually led to two more. “How do we know that 50 basis points (bps) is the right amount? What will this do to my pull through and overall volume?” Inevitably the answer to both was “wait and see.” “Be prepared to be reactive. We will see in next month’s auto loan volume numbers how this change impacts the overall product.”
This approach always left me frustrated and perplexed. While it is important to keep your spread target and cost of funds in mind when pricing and deploying auto loan rates, I always felt it was just as important (if not more) to understand how customers and the overall market would react to pricing adjustments.
Like clockwork, every time we deployed a blind increase across cells, we would see a significant drop in loan volumes and pull through. This scenario makes sense since it is simple supply and demand:
Low Rate = Low Spread = Higher Pull Through/Volume
High Rate = High Spread = Lower Pull Through/Volume
The lower the rate, the lower the spread; the higher the pull through/volume. Conversely, the same was true: the higher the rate, the higher the spread, but the lower the pull through. It always left me wondering where the proverbial sweet spot was. In other words, could we do more to maintain a healthy spread, offer market-competitive rates for auto loans, and truly have insight into each individual cell that I was pricing?
I realized at this moment that the ability to quickly adjust rates is very beneficial, yet without the insight needed to proactively and optimally price auto loans, I would never be able to find the perfect price sweet spot. There had to be a better way.