From Innovation to Performance: What It Takes to Make AI Work in Insurance

As AI moves from insight toward action, governance needs to be built into how it operates. This session examines responsible AI in the context of the evolving EU regulatory landscape, including human oversight, explainability, traceability, continuous monitoring, and agent controls that can help insurers innovate with greater confidence.

AI is rapidly becoming ubiquitous across insurance. The competitive advantage will come from what insurers do with it. As risk becomes more dynamic, economics more demanding and decisions harder to govern, insurers need to bring the right intelligence to the right decision at the right moment. Robin Gilthorpe explores how insurance-native AI and orchestration across the insurance journey can enable insurers to respond faster, operate with greater precision and control, and turn intelligence into measurable business performance.